24/7/365 Help Desk Support

Our exceptional help desk support lets your employees get quick resolutions to their everyday tech issues–24 hours per day, 7 days per week, 365 days per year–via email, phone call or live chat.  Our professional, certified,  technicians are focused solely on real-time technology resolution issues and our level of service is extremely high.  Our technicians receive regular training, coaching and quality review to continuously sharpen their skills, and they’re backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery.  Most calls are answered in less than 30 seconds, and over 75% of issues are resolved on the first call.

Our help desk can resolve the issues that can pop-up with the software you use most every single business day, including:

Desktop Operating Systems

Microsoft Windows XP (Note, Microsoft discontinued support as of April 8, 2014); Microsoft Windows Vista; Microsoft Windows 7; Microsoft Windows 8; Apple OS X 10.6 Snow Leopard; Apple OS X 10.7 Lion; Apple OS X 10.8 Mountain Lion; Apple OS X 10.9 Mavericks; Apple OS X 10.10 Yosemite

Office Suites (*Includes Word, Excel, PowerPoint, Access Email Clients)

Microsoft Office 2003; Microsoft Office 2007; Microsoft Office 2010; Microsoft Office 2013

Email Clients

Microsoft Outlook XP/2003/2007/2010/2013; Microsoft Windows Mail App; Microsoft Office 365; Google Apps

Browsers

Internet Explorer 7 and above; Edge; Mozilla Firefox; Google Chrome; Safari

Thin Client and Virtual Desktop Interface (VDI) Support

We can also provide support for certain common line-of-business applications, such as Quickbooks.

Our technicians are able to help you with all of the technology issues that pop-up day-to-day in the course of business so that you can quickly get them fixed and back to work.  Technicians can provide help via email, phone and online chat.  They’ll walk you through the issue, and if need be, they can log-in to your computer and fix the issue remotely. Contact us today to learn more about our 24/7/365 Help Desk Support.