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Magnet Solutions Group’s Austin managed IT services provide your company with increased agility, increased network up-time, 24/7 technical support, robust security and cost savings on your IT spending.
Our managed IT solutions allow you to have the IT capabilities, expertise and network and application reliability that larger businesses depend on, without the large expense of investing in these resources ‘in-house.’
Our managed IT services consist of five main elements: pro-active remote network monitoring; 24/7 expert help-desk support; managed data recovery and business continuity services; access to on-site technician support; and regular IT consulting services.
Advances in software and hardware over the last several years make it possible for your network to be remotely monitored constantly. This allows us to do a number of things: actively update anti-virus software and virus patches, update software, monitor hardware for signals of impending trouble.
We offer two basic managed services plans (plans can be tailored to specific needs).
24/7/365 Network Monitoring Your network is watched to make sure it is safe and secure no issues are looming. Includes anti-malware and anti-virus updating, along with software security updates.
Help Desk Support 8AM-6PM, Monday-Friday Qualified, friendly technical support from experienced technicians. Guaranteed response time to calls under three minutes. All client team members’ software and hardware data is registered with our help desk technicians, so they can pull up your employee’s information on their computers and not waste time on unnecessary questions. Technicians have the ability to remotely log-in to computers to resolve issues when necessary and given permission.
Monthly Reporting Monthly reporting so you can see how your network is being pro-actively protected.
Per-User Pricing $65 per month
(Available for Clients With Ten Or More Users)
24/7/365 Network Monitoring Your network is watched to make sure it is safe and secure no issues are looming. Includes anti-malware and anti-virus updating, along with software security updates.
Help Desk Support 8AM-6PM, Monday-Friday Qualified, friendly technical support from experienced technicians. Guaranteed response time to calls under three minutes. All client team members’ software and hardware data is registered with our help desk technicians, so they can pull up your employee’s information on their computers and not waste time on unnecessary questions. Technicians have the ability to remotely log-in to computers to resolve issues when necessary and given permission.
Same Day On-Site Technical Support 8AM-6PM, Monday-Friday For issues that cannot be resolved remotely, one of our qualified technicians will be at your place of business that day to address the problem.
Monthly Reporting Monthly reporting so you can see how your network is being pro-actively protected.
Office 365 Business Premium Every user receives a complimentary subscription to Office 365 Business Premium, with licenses for use on all of their devices.
Per-User Pricing $130 per month
Our certified, experienced technicians are monitoring your network 24/7/365–all servers, all desktops and laptops, and all mobile devices if desired–to make sure it’s all protected and that all hardware and software applications are working correctly. Our technicians are actively updating security patches from our national database of current security risks, making sure anti-virus software is updated and watching for signals of impending issues. If they see items that need to be addressed, they’re able to remotely log-in to your network to address the issue before it becomes an issue.
Our deeply resourced help-desk has over 120 certified Tier 2 and Tier 3 technicians who are able to expertly answer your team members’ tech questions whenever they pop up. They can even remotely log-in to your employee’s device if they need it. Our standard plans include regular business hours support; 24/7/365 support is available if needed.
Regular IT Consulting Services
At the beginning of every engagement, we’ll sit down and meet with you to make sure we understand your business and technology needs. We’ll give you all of the information you need to make informed decisions and we’ll use our experience and expertise to make sure your technology meets all industry requirements. Regular IT consulting services are part of our managed services. Call Magnet Solutions Group today to learn more about our services or our managed service plans.