Magnet Solutions Group’s Austin managed IT services provide your company with increased agility, increased network up-time, 24/7 technical support, robust security and cost savings on your IT spending.
Our managed IT solutions allow you to have the IT capabilities, expertise and network and application reliability that larger businesses depend on, without the large expense of investing in these resources ‘in-house.’
Our managed IT services consist of five main elements: pro-active remote network monitoring; 24/7 qualified help-desk support; managed data back-up and business continuity services; access to on-site technician support; and regular IT consulting services.
Advances in software and hardware over the last several years make it possible for your network to be remotely monitored constantly. This allows us to do a number of things: actively update anti-virus software and virus patches, update software, monitor hardware for signals of impending trouble.
Our certified, experienced technicians at our Network Operations Center (NOC) are monitoring your network–all servers, all desktops and laptops, and even all mobile devices if desired–to make sure they’re all protected and that all hardware and software applications are working correctly. Our technicians are actively updating security patches from our national database of current security risks, making sure anti-virus software is updated and watching for signal of impending issues. If they see items that need to be addressed, they’re able to remotely log-in to your network to address the issue before it becomes an issue.
Our deeply resourced help-desk has over 120 certified Tier 2 and Tier 3 technicians are able to expertly answer your team members’ tech questions whenever they pop up–24 hours per day, 7 days a week, 365 days a year. They can even remotely log-in to your employee’s device if they need to. Over 95% of issues can be resolved remotely–alleviating the need and expense of having a technician visit your site in person. Over 95% of issues are also resolved in under 50 seconds.
Managed Data Back-Up and Business Continuity
Backing up data–both yours and your clients–is critical today. Your data needs to be secure and encrypted. But it’s not enough to just have data backed up. You need to have somebody monitoring and testing those backups to make sure they’re working and you need to have business continuity plans in place in case a disaster does occur at your place of business. Our data back–up and business continuity solutions will also ensure that your data fully meets legislated security and encryption requirements, no matter what industry you’re in.
Regular IT Consulting Services
At the beginning of every engagement, we’ll sit down and meet with you to make sure we understand your business and technology needs. We’ll give you all of the information you need to make informed decisions and we’ll use our experience and expertise to make sure your technology meets all industry requirements. Regular IT consulting services are part of our managed services.
On-Site Technical Support
Although almost all issues can be handled remotely, all of our managed services plans include at least three hours of on-site technical support each month. This allows us to inspect the physical environment of your network. Should an issue arise that does need on-site care, a qualified technician will be there to resolve it.
