Managed IT Services: Flex and Unlimited 24/7 Technical Support
MGS is more than just a help desk. It’s about keeping you up and running, resolving problems quickly, providing personal attention and giving you answers to questions that make you more productive. It’s about flex and unlimited 24/7 technical support.
- Award-winning customer support ensures your issues are resolved quickly and accurately. With one toll-free call or email, you will receive personal support from a MGS customer support representative, a technical expert trained to find and fix your issue quickly. Our experts are at your service 24 hours a day, 7 days a week, 365 days a year.
- Every interaction with our Help Desk is with qualified North America-based staff with extensive customer facing experience, including security-cleared staff and emergency weekend hours telephone support as required to meet specialized requirements
- Multi-skilled and dedicated support across multiple contact channels, extensive experience providing customer support via voice, chat, and email enabling cost-effective, customer centric eCare support.
No matter what your Help Desk requirements might be, MGS will devise a plan that works for you. Our services are not location, device or solution specific. Support requests are accepted online or via phone by MGS specialists, and your staff can contact us anytime, day or night, without first routing the request through “proper channels.” Once you have contracted for Help Desk, we will assist any of your staff no matter where in the world—or on what device—they might be.
